Last Updated: June 9, 2026
At Nord Home (“we”, “our”, or “us”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website (nordhome.com.pk) or interact with our services.
1. Information We Collect
We may collect the following types of information:
a) Information You Provide Directly
- Contact Details: Name, email address, phone number, and postal address.
- Order Information: Billing and shipping details, product selections, and payment confirmation details.
- Inquiry Details: Messages, project requirements, and preferences shared via our contact forms, WhatsApp chat, or email.
- Account Information: If we introduce user accounts, login credentials and profile details.
b) Information Collected Automatically
- Device & Browser Data: IP address, browser type, operating system, and device identifiers.
- Usage Data: Pages visited, time spent on site, referral sources, and interaction with product galleries.
- Cookies & Similar Technologies: We use cookies to enhance your browsing experience, remember your preferences, and analyze site traffic.
c) Information from Third Parties
- Payment gateway providers (for transaction verification).
- Analytics and advertising partners (for aggregated, non-identifiable insights).
2. How We Use Your Information
We use your personal information to:
- Process & Fulfill Orders: Deliver MDF surfaces, coordinate installation consultations, and manage returns or exchanges.
- Customer Communication: Respond to inquiries, provide quotes, send order updates, and offer post-sale support.
- Improve Our Services: Analyze website usage to enhance product browsing, user experience, and inventory planning.
- Marketing & Promotions: Send you updates about new finishes, seasonal offers, or design inspiration — only if you have opted in. You can unsubscribe at any time.
- Security & Fraud Prevention: Protect against unauthorized transactions and ensure platform integrity.
- Legal Compliance: Meet obligations under applicable Pakistani laws and regulations.
3. Sharing of Information
We do not sell your personal information. We only share data with:
- Service Providers: Delivery/courier companies, payment processors, and IT hosting providers who assist in operating our business.
- Professional Advisors: Legal, accounting, or auditing firms when required.
- Legal Authorities: If compelled by law, court order, or to protect our rights, property, or safety.
All third-party partners are contractually bound to handle your data securely and only for specified purposes.
4. Cookies & Tracking Technologies
Our website uses cookies to:
- Keep track of your product comparisons and browsing preferences.
- Understand how visitors interact with our gallery and product pages.
- Deliver relevant content and measure advertising effectiveness.
You can manage or disable cookies through your browser settings. Please note that some features (like the product comparison bar) may not function properly if cookies are disabled.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction. This includes:
- Secure Socket Layer (SSL) encryption for data transmission.
- Restricted access to personal data within our organization.
- Regular monitoring of our systems for vulnerabilities.
However, no method of internet transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to:
- Complete the transaction or service you requested.
- Comply with legal, tax, and accounting obligations.
- Resolve disputes and enforce our agreements.
Once no longer needed, your data is securely deleted or anonymized.
7. Your Rights & Choices
Depending on applicable law, you may have the right to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Delete your personal data (subject to legal retention requirements).
- Opt Out of marketing communications by clicking “unsubscribe” or contacting us directly.
- Request a copy of your data in a portable format.
To exercise any of these rights, please contact us using the details below.
8. Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us immediately and we will take steps to delete such information.
9. Third-Party Links
Our website may contain links to external sites (e.g., social media pages, partner showrooms). We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies before providing any information.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. Continued use of our website after changes constitutes acceptance of the revised policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us:
Nord Home
75MB, Main Boulevard, DHA Phase 6, Lahore, Pakistan
nordhome.com.pk
info@nordhome.com.pk
0309-7777444
75MB, Main Boulevard, DHA Phase 6, Lahore, Pakistan nordhome.com.pk info@nordhome.com.pk 0309-777744412. Governing Law
This Privacy Policy is governed by the laws of the Islamic Republic of Pakistan. Any disputes arising from this policy shall be subject to the jurisdiction of the courts in Lahore, Pakistan.
By using Nord Home’s website and services, you acknowledge that you have read and understood this Privacy Policy.